STUDY AND ANALYSIS OF AN ENVIRONMENTAL MANAGEMENT SYSTEMS WITHIN THE HOTEL SECTOR OF QUINTANA ROO

Abstract

Environmental Management System (EMS), as a management model goes beyond symbolic declarations, becoming in recent years an intrinsic parto f the business culture which affects the company as such, its stakeholders, the environment and the community directly. The main challenge of this EMS model lies in finding the balance between the benefits obtained by the company (as a generator of profit), and the effect (positive or negative) occurred in its economical and environmental dimension. This management system, with a EMS perspective, has a short term cost which is absorbed by the company, however, such a cost becomes an investment that generates tangible and intangible benefits in the medium and long term.
Such benefits can place the company in a clear competitive advantage position with respect of f its more direct competitors, especially in such an aggressive and competitive market as those found in the tourism environment, where existing supply excedes the actual demand, at least in the market segmento f five-star allinclusive resorts located in protected coastal areas. It occurs in these high competitive market aggressiveness, where the EMS can make the difference when its clients, workers and stakeholders must select who to work with, making the company the leader in this industrial sector so susceptible to such dimensions.